Members call repeatedly asking where they can find services. Your teams lack comprehensive, up-to-date resource information to provide effective assistance.
Discharge planners, case managers, and care coordinators spend significant time searching for appropriate community services for complex cases.
Navigation gaps create barriers to closing care gaps and improving quality outcomes for your members and communities.
My Needs Network provides a comprehensive, commercially-licensed platform combining robust database infrastructure, AI-human powered navigation, community engagement tools, and provider networking capabilities. While originally developed for the disability community, the platform architecture adapts to any population focus. Organizations deploy the entire ecosystem under their own branding, positioning themselves as innovators while leveraging eight years of technical refinement.
Conversational system combining multiple AI language models with continuous human oversight and refinement. Originally trained on disability and complex healthcare navigation, the system adapts to any population focus—oncology, chronic disease, aging services, maternal health, or specialized care coordination. Goes beyond keyword search to understand context and provide intelligent resource matching with human verification.
Geocoded resource database built through Community-Based Participatory Research. Includes Want Broadcast system, equipment exchange, event calendar, and community posting tools enabling real connections between members and providers. AI gap-filling automatically searches beyond the database when specific resources are unavailable. API integration ready for connecting with external systems and data sources.
Built on enterprise-grade infrastructure enabling rapid customization and deployment. Multi-tenant architecture supports isolated organizational instances with complete data separation. AI-human reinforced language model provides conversational resource navigation with voice input for accessibility. Responsive web design, mobile optimization, SMS integration, provider portal with lead generation, and admin dashboard with analytics. API-ready for external integrations and system connections.
Your logo, colors, domain, and organizational branding throughout. Members and providers experience your innovation and platform directly. Custom database tailored to your service area and population needs.
Alternative option: Co-branding with My Needs Network requires minimal build time and allows organizations to benefit from our established marketing strategy, brand recognition, and existing user base while maintaining your organizational identity.
While our foundation is in disability services, the platform architecture adapts to any population requiring resource navigation—oncology, chronic disease, aging services, maternal health, veterans services, or specialized care coordination.
Medicaid, Medicare Advantage, Special Needs Plans
Your ROI: Reduced call center volume, improved HEDIS and Stars scores, lower emergency room utilization
Integrated delivery networks, FQHCs, children's hospitals
Your ROI: Better care transitions, reduced 30-day readmissions, scalable navigation without adding full-time staff
State Medicaid programs, disability agencies, United Ways
Your ROI: Enhanced member value, measurable community impact, sustainable navigation infrastructure
Population-specific resource navigation
Platform Adaptability: Database categories, AI training content, and community tools customize to your specific population needs and service ecosystem.
Core Platform Infrastructure:
AI-Human Powered Navigation (Reinforced Language Model):
Community Engagement Tools:
Provider Portal & Lead Generation:
Deployment & Integration:
Platform Maintenance (Handled by My Needs Network):
Initial Training & Documentation:
Launch Support Materials:
Quarterly Reviews:
Note: Organizations are responsible for their own member outreach, staff adoption, and internal promotion. My Needs Network provides the platform, tools, and guidance—your team drives implementation and engagement within your organization.
Platform continuously refined based on community feedback and technical capabilities. Built through Community-Based Participatory Research with 745 participants, published methodology, and ongoing user input driving feature development and improvements.
System trained on complex healthcare and social service navigation with 440+ hours of community-driven content development. While originally developed for disability services, the model adapts to any population focus—oncology, chronic disease, aging, maternal health, or specialized care. Integrates multiple AI systems with continuous human oversight, verification, and refinement for accurate, contextual resource matching.
Want Broadcast system, equipment exchange, community postings, event calendar, provider portal with lead generation. Fully-mapped services connecting users to actual providers through verified relationships and real-time connections.
Marketing team with demonstrated ability to execute multi-state campaigns reaching 20,000+ individuals. Database research, list building, multi-channel coordination, content creation at scale. Platform plus marketing expertise.
Enterprise-grade platform infrastructure enabling rapid customization and deployment. Multi-tenant architecture supporting isolated organizational instances with complete data separation. API-ready for integrations. Built for enterprise scale while maintaining flexibility for organizational customization needs.
Successfully licensed to enterprise organizations. University partnership provides institutional credibility, research infrastructure, and ongoing academic validation. Eight years continuous operation serving multiple states with proven implementation success.
A Medicaid managed care organization serving special needs populations deploys My Needs Network as their member resource portal under their own branding. Members access the AI navigation around the clock for resource navigation, reducing call center inquiries while improving member satisfaction scores.
A children's hospital integrates My Needs Network into discharge planning workflows. Care coordinators use the platform to connect families with post-discharge resources, reducing readmissions and improving follow-up care compliance.
A state Medicaid agency deploys My Needs Network statewide to address social determinants of health. The platform connects members to housing, transportation, food, and utility assistance, directly supporting HEDIS measures and quality reporting.
Published in the Journal of Participatory Research Methods (2025) documenting our Community-Based Participatory Research methodology. Original research study achieved 70% response rate from 745 family participants, establishing the foundation for platform development through direct community input.
University partnership providing institutional credibility and research infrastructure. Co-ownership model ensures platform development remains grounded in academic rigor and community health priorities.
Successfully licensed to enterprise organizations, demonstrating market viability and enterprise readiness. Platform has operated continuously for eight years, serving communities across multiple states with proven member satisfaction.
Secured over $230,000 in competitive grant funding, including United Way of Northeast Florida health literacy grant. NSF I-Corps Regional program participant, with applications submitted to Robert Wood Johnson Foundation and W.K. Kellogg Foundation.
Established twelve active strategic partnerships spanning healthcare systems, disability services organizations, and advocacy groups. Partnerships include major health systems, United Way affiliates, and statewide disability advocacy organizations.
Demonstrated capability to execute large-scale, multi-state marketing campaigns. Recent campaign reached over 20,000 individuals across 13 states in 30 days, building targeted databases from initial contacts to over 5,000 qualified stakeholders through coordinated multi-channel outreach.
My Needs Network operates with a multidisciplinary team combining research expertise, technical development, strategic guidance, and community engagement capabilities to deliver comprehensive platform solutions.
Led by Research Manager with MPH and eight years of community engagement experience. Research team trained in Community-Based Participatory Research methodology with published peer-reviewed work and proven participant recruitment capabilities.
Software engineers and web developers specializing in platform architecture, database management, and AI integration. Technical team handles custom builds, system integrations, and ongoing platform enhancements.
Robust marketing strategy team with proven capability to execute multi-state, multi-channel campaigns. Team handles database research, content creation, social media management, and coordinated outreach at scale.
Business model mentorship and strategic guidance ensuring platform sustainability and market alignment. Advisory support includes partnership development, licensing strategy, and organizational growth planning.
Active internship program providing hands-on experience in research, community engagement, and platform operations. Program maintains 25% hire rate and develops future workforce with specialized disability services expertise.
Established relationships with multiple community organizations, healthcare systems, and advocacy groups. Partnership infrastructure enables rapid deployment and community credibility for white-label implementations.
Platform licensing varies depending on organization size, member population, deployment scope, and customization requirements. All packages include platform access, database services, AI-human integration, ongoing support, and regular updates. Please contact mark@myneedsnetwork.org to learn more.
Pricing factors include:
My Needs Network provides eight years of community trust, vetted resources, AI navigation intelligence, and proven methodology. Internal builds typically take three to five years and lack the specialized domain expertise that makes our platform effective.
Yes. My Needs Network supports certain integrations. Please contact us to discuss your specific technical requirements and infrastructure.
My Needs Network handles all database maintenance and updates. Your team focuses on serving members while we handle the infrastructure, verification, and ongoing curation.
Typical deployment is 60 days from contract execution to launch. Timeline varies based on customization requirements and AI configuration needs.
Comprehensive staff training, user documentation, marketing materials, technical support, and ongoing consultation are included in all licensing agreements.
Yes. The platform is designed for healthcare organizations with appropriate data security, privacy controls, and compliance safeguards.
Absolutely. While the platform was originally developed for disability services, it adapts to any population requiring resource navigation. We build custom databases tailored to your service area, population needs (oncology, chronic disease, aging services, maternal health, veterans services, etc.), and organizational priorities. The AI-human integration system is trained on your specific content and resources with ongoing human oversight.
Schedule a meeting to see how My Needs Network can position your organization as an innovator in member experience.
Email: mark@myneedsnetwork.org
My Needs Network